General Terms and Conditions

TABLE OF CONTENTS:

Article 1 - Definitions
Article 2 - Identity of the Entrepreneur
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Costs in Case of Withdrawal
Article 8 - Exclusion of the Right of Withdrawal
Article 9 - The Price
Article 10 - Conformity and Warranty
Article 11 - Delivery and Execution
Article 12 - Duration Transactions: Duration, Termination, and Renewal
Article 13 - Payment
Article 14 - Complaints Procedure
Article 15 - Disputes
Article 16 - Additional or Deviating Provisions

ARTICLE 1 - DEFINITIONS
In these terms and conditions, the following definitions apply:

Supplementary Agreement: an agreement where the consumer acquires products, digital content, and/or services in connection with a distance agreement, and these items, digital content, and/or services are delivered by the entrepreneur or a third party based on an agreement between that third party and the entrepreneur.

Cooling-off Period: the period within which the consumer can exercise the right of withdrawal.

Consumer: a natural person who does not act in the course of a profession, business, or trade and enters into an agreement with the entrepreneur.

Day: calendar day.

Digital Content: data produced and delivered in digital form.

Duration Transaction: an agreement concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable Data Carrier: any (auxiliary) means enabling the consumer or entrepreneur to store information personally addressed to them in a way that future consultation and unchanged reproduction of the stored information is possible, including e-mail.

Right of Withdrawal: the ability for the consumer to withdraw from the distance agreement within the cooling-off period.

Model Form: the withdrawal form provided by the entrepreneur to the consumer and which the consumer can complete when they want to exercise their right of withdrawal.

Entrepreneur: the natural or legal person offering products and/or (access to) digital content and/or services remotely to consumers.

Distance Agreement: an agreement where, as part of a system organized by the entrepreneur for distance selling of products and/or services, use is made exclusively of one or more techniques for remote communication with the consumer until and including the conclusion of the agreement.

Technique for Remote Communication: a means that can be used to conclude a distance agreement, without the consumer and the entrepreneur being in the same room at the same time.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR
Name of Entrepreneur: Eazy-London
Email Address: info@eazy-london.com

ARTICLE 3 - APPLICABILITY

1. These general terms and conditions apply to every offer by the entrepreneur and to every distance agreement and order between entrepreneur and consumer.
2. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is reasonably not possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be reviewed at the entrepreneur’s premises, how they can be reviewed, and that these general terms and conditions will be sent to the consumer free of charge upon request.
3. If the distance agreement is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph, be made available to the consumer electronically in such a way that it can be stored on a durable data carrier by the consumer. If this is reasonably not possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.
4. In case specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer can always invoke the provision that is most favorable to them in the event of conflicting general terms and conditions.
5. If one or more provisions in these general terms and conditions are declared void or are annulled at any time, the remaining provisions of these general terms and conditions will remain in effect, and the annulled or void provision will be replaced in mutual consultation by a provision that closely resembles the intent of the original provision.
6. Situations not covered by these general terms and conditions should be assessed according to these general terms and conditions.
7. Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be explained according to these general terms and conditions.

ARTICLE 4 - THE OFFER

1. If an offer has a limited validity period or is subject to conditions with suspensive or dissolving effects, or any other condition, this will be explicitly stated in the offer.
2. The offer from the entrepreneur is non-binding. The entrepreneur is entitled to modify or adjust the offer.
3. The offer from the entrepreneur includes a description of the offered products and/or services, which is always complete and accurate. The offer includes a sufficiently detailed description to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses any images that imply that these images display the offered product, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer cannot bind the entrepreneur.
4. Images of products are a truthful representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
5. Every offer contains information that makes it clear to the consumer what the rights and obligations are that are linked to the acceptance of the offer. This includes in particular:
   • the price including taxes;
   • any shipping costs;
   • the manner in which the agreement will be concluded and what actions are required for this;
   • whether or not the rate for remote communication is based on a basis other than the regular base rate for the used communication means;
   • whether the agreement will be archived after its conclusion, and if so, how the consumer can access it;
   • the minimum duration of the distance agreement in the case of a duration transaction;
   • the applicability of the right of withdrawal;
   • the method of payment, delivery, and execution of the agreement.

ARTICLE 5 - THE AGREEMENT

1. The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set.
2. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm the receipt of the acceptance of the offer electronically. Until the receipt of this acceptance has been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. Within legal frameworks, the entrepreneur may inform themselves about whether the consumer can meet their payment obligations, as well as all facts and factors that are relevant for a responsible conclusion of the distance agreement. If the entrepreneur has good reasons to refuse to conclude the agreement based on this investigation, they are entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. The entrepreneur will provide the consumer with the following information, in writing or in a way that can be stored by the consumer on a durable data carrier in an accessible manner, no later than upon delivery of the product or service or digital content:
   • the visiting address of the entrepreneur’s establishment where the consumer can lodge complaints;
   • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   • information about warranties and existing service after purchase;
   • the price, including taxes, of the product, service, or digital content;
   • the costs of delivery, if applicable;
   • the method of payment, delivery, or execution of the distance agreement;
   • the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration;
   • if the consumer has a right of withdrawal, the model form for withdrawal.
6. In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

ARTICLE 6 - RIGHT OF WITHDRAWAL
For the delivery of products:

1. The consumer has the right to dissolve the agreement without providing reasons within 14 days of purchasing products.

2. This cooling-off period starts on the day after the consumer or a representative designated by the consumer and known to the entrepreneur receives the product.

3. The warranty period of the intermediary is the same as the warranty period of the manufacturer. However, the intermediary is never responsible for the final suitability of the products for an individual application by the buyer or for any advice regarding the use or application of the products. In the case of a warranty claim, the intermediary will choose to either replace or repair the product. In case of replacement, the buyer is obliged to return the replaced item to the intermediary. The warranty does not apply if:

   • the buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party;
   • the delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the intermediary’s instructions and/or the packaging;
   • the defect is wholly or partially the result of government regulations that have been or will be issued regarding the type or quality of the used materials;
   • hygiene products cannot be returned or refunded. A list of hygiene products that cannot be returned or refunded (the list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, etc.

If:

1. the products are returned to the intermediary in their original packaging, with all accessories and, if reasonably possible, in the original condition and packaging.
2. the consumer returns the products after notification to the intermediary, within the cooling-off period.
3. the cost of return shipment will be borne by the consumer.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

1. If the consumer withdraws from the agreement, the consumer will only be liable for the costs of returning the product.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the return or withdrawal.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

1. The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
   • Products manufactured according to consumer specifications, which are not prefabricated and are made based on an individual choice or decision of the consumer, or which are clearly intended for a specific person.
   • Sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery.
   • Products that have been irrevocably mixed with other products after delivery.
   • Audio and video recordings and computer software of which the consumer has broken the seal.

ARTICLE 9 - THE PRICE

1. During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. The offer must indicate this, and the risk associated with price fluctuations will be borne by the consumer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
   • they are the result of statutory regulations or provisions;
   • the consumer is authorized to terminate the agreement with effect from the day on which the price increase takes effect.
5. The prices mentioned in the offer of products or services are inclusive of VAT.

ARTICLE 10 - CONFORMITY AND WARRANTY

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, and reasonable requirements of soundness and/or usability.
2. The entrepreneur is not responsible for any defect if the consumer was aware of or reasonably should have been aware of the defect at the time of the purchase.

ARTICLE 11 - DELIVERY AND EXECUTION

1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has provided to the entrepreneur.
3. With due observance of the provisions in paragraph 4 of this article, the entrepreneur will execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In this case, the consumer has the right to dissolve the agreement without cost and the entrepreneur will, if applicable, refund the amount paid by the consumer.
4. Delivery will occur as soon as possible. If delivery is delayed, the consumer will be notified, and they can opt to extend the delivery period or cancel the agreement.
5. The risk of damage and/or loss of products lies with the entrepreneur until the moment of delivery to the consumer, unless explicitly agreed otherwise.

ARTICLE 12 - DURATION TRANSACTIONS: DURATION, TERMINATION, AND RENEWAL

1. The consumer can terminate an agreement with a duration of more than one year at any time, subject to a notice period of up to one month, unless the agreement provides otherwise.
2. The consumer may cancel an agreement of indefinite duration at any time, subject to a notice period of up to one month.
3. The consumer must give notice of cancellation in writing or in a manner that can be documented.
4. Agreements for fixed-term subscriptions are automatically renewed for a period equal to the original term unless otherwise agreed.

ARTICLE 13 - PAYMENT

1. The consumer must make payments within the terms set by the entrepreneur and stated in the offer.
2. The consumer is not required to pay extra costs unless explicitly stated in the offer.
3. In case of non-payment, the entrepreneur will remind the consumer to make the payment before taking any further steps.

ARTICLE 14 - COMPLAINTS PROCEDURE

1. The entrepreneur has a complaints procedure and handles complaints in accordance with this procedure.
2. Complaints regarding the execution of the agreement must be submitted to the entrepreneur in writing or electronically and must be received by the entrepreneur within a reasonable period after the consumer has discovered the defects.
3. The entrepreneur will respond to complaints within 14 days of receipt. If a complaint is expected to take longer to process, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.

ARTICLE 15 - DISPUTES

1. Only Dutch law applies to these general terms and conditions and to agreements between the entrepreneur and the consumer.
2. Disputes arising from the agreement will be submitted to the competent Dutch court.

ARTICLE 16 - ADDITIONAL OR DEVIATING PROVISIONS
Additional or deviating provisions from these general terms and conditions may not disadvantage the consumer and must be recorded in writing or in a manner that can be documented.